At Turk. Shopify, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. Please read our Returns and Refund Policy carefully to understand the process and conditions.

1. Eligibility for Returns

We accept returns for products that meet the following conditions:

  • Return Window: The item must be returned within 3 days of receiving your order.
  • Condition: The item must be unused, in its original packaging, and in the same condition as when you received it. Items that have been worn, damaged, or altered in any way are not eligible for returns.
  • Proof of Purchase: Please include the original receipt or proof of purchase with your return.

2. Non-Returnable Items

The following items are non-returnable:

  • Items marked as “Final Sale”
  • Customized or personalized products
  • Opened or used beauty products
  • Items damaged due to misuse or improper handling

3. Return Process

If you wish to return an eligible item, please follow these steps:

  1. Prepare the Parcel: Pack the item securely in its original packaging. Include the original receipt or proof of purchase inside the parcel.
  2. Send the Parcel: Ship the parcel to the following address within 3 days of receiving the item:
    Name: Nooria
    Address: House No. 1, Mumtaz Street, Ghari Shahu, Habib Ullah Road, Near Hakeem Usman, Lahore
    Phone Number: 0320-4444165
  3. Notify Us: After sending the parcel, please notify our customer service team via email at info@turkshopify.com or call us at +92 123 456 789 to inform us about the return.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund process will be as follows:

  • Refund Method: The refund will be processed through bank transfer or any other agreed method. Please provide your bank details when you notify us about the return.
  • Refund Time: You will receive your refund within one week after we receive and inspect the returned item.
  • Refund Confirmation: Once the refund is processed, you will receive a confirmation email or message.

5. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item according to the process outlined above, and place a new order for the desired item.

6. Shipping Costs for Returns

  • Customer Responsibility: The customer is responsible for covering the shipping costs associated with returning an item. Shipping costs are non-refundable.
  • Damaged or Incorrect Items: If you received a damaged or incorrect item, we will cover the return shipping costs. Please contact our customer service team immediately to arrange a return.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check Your Bank Account: Verify if the refund has been credited to your account.
  2. Contact Your Bank: There may be some processing time before the refund is officially posted.
  3. Contact Us: If you’ve done the above steps and still haven’t received your refund, please contact us at info@turkshopify.com or call +92 123 456 789 for assistance.

8. Contact Information

If you have any questions or concerns regarding our Returns and Refund Policy, please reach out to us:

Note: Turk. Shopify reserves the right to refuse returns that do not meet the conditions stated above. This policy is subject to change without prior notice. Please review it regularly for any updates.